Frequently Asked Questions


questions Norms FAQQuestions

Our FAQ page may be able to answer some basic questions to save you time making phone calls. Norm’s is always here to help, so please don’t hesitate to call if you need further assistance.
1-800-933-4423.

Who do you sell to?

Our customers include:

  • Restaurant equipment dealers
  • Refrigeration contractors
  • Multi-unit chain accounts

While we do not sell to end-users, we are one of the largest suppliers of equipment to multi-unit chains, retail and grocery accounts. We are proud of our long-term relationships with national c-store, grocery and retail chains. If you are a multi-unit chain operator, please contact us for a quote and to learn more about our multi-unit discount rates.

How much inventory do you stock?

We stock over 1,000 units of equipment and thousands of parts.

Who do you sell to?

Our customers include:

  • Restaurant equipment dealers
  • Refrigeration contractors
  • Multi-unit chain accounts

While we do not sell to end-users, we are one of the largest suppliers of equipment to multi-unit chains, retail and grocery accounts. We are proud of our long-term relationships with national c-store, grocery and retail chains. If you are a multi-unit chain operator, please contact us for a quote and to learn more about our multi-unit discount rates.

If I need a refrigeration unit, will you have it in stock?

Standard refrigeration and ice machines = 90% of the time we have the units in stock.

Other products that may require special orders can be delivered within 7–10 business days.

I am a multi-unit operator. Do you offer volume discounts?

Yes! We are one of the largest suppliers of equipment to multi-unit chains, retail and grocery accounts. Please contact us to learn more about our multi-unit discount rates.

Who do you sell to?

Our customers include:

  • Restaurant equipment dealers
  • Refrigeration contractors
  • Multi-unit chain accounts

While we do not sell to end-users, we are one of the largest suppliers of equipment to multi-unit chains, retail and grocery accounts. We are proud of our long-term relationships with national c-store, grocery and retail chains. If you are a multi-unit chain operator, please contact us for a quote and to learn more about our multi-unit discount rates.

Do you have inventory in more than one warehouse?

Yes! We have inventory in:

  • Anaheim, CA
  • Hayward, CA

How do I know what ice machine I need?

Simply contact a member of our Sales team and they will work with you to determine the best product for your needs. Some questions to answer are:

  • What is your application?
  • How much space do you have?
  • Do you currently have a unit and how many pounds does it make?
  • How will I receive my item?

How will I receive my item?

You can pick up products or parts at any of our two warehouse locations:

  • Anaheim, CA
  • Hayward, CA

We can also arrange common carrier freight to ship anywhere in the Continental US.

Does Norm's install equipment?

Southern California – Yes. We offer professional installation services in the greater Los Angeles and Orange County area. Please contact our Service Department for a quote.

Northern California – We do not offer equipment installation services, however we can refer you to elite installation and service providers.

Does Norm's repair equipment?

Southern California – Yes. We have a team of factory-trained service mechanics serving the greater Los Angeles and Orange County area. Please contact our Service Department for more information.

Northern California – We do not offer equipment repair services, however we can refer you to elite installation and service providers.

Do you have someone on staff that can come to my facility and help me determine what equipment I need for my back-of-the-house?

Yes! We have qualified Sales Reps with years of food service and equipment experience to assist you.

Do you deliver parts?

While we don’t offer a delivery service, we do ship parts orders daily via UPS. The cut off time for a same day shipment is 3pm. You may also stop by one of our two locations to pick up your parts at Will Call.

Do you charge for freight for warranty parts?

Yes. The factory does not cover shipping for warranty parts. When parts are returned you will get credit for the parts but not for the freight.

Do you stock True compressors and condensing units?

We stock commonly used compressors and condensing units per the factory guidelines. If we don’t have it, then we can get it to you in a timely manner if it is in stock at the factory.

Do you offer over-the-counter warranty?

If the unit is not under warranty and you order a part, there is an over-the-counter warranty which varies among manufacturers.

What are your hours of operation?

We are open Monday–Friday, 8am–5pm. There are Parts Specialists here at 7:30am who will help walk-in customers, but the phones are not turned over until 8am for phone orders.

Do you deliver parts on Saturdays?

Saturday UPS delivery can be arranged but the freight cost does go up and would be covered by the customer.